Jonathan C. Kelly
EMPLOYMENT
HIGHLIGHTS:

Designed and implemented video streaming solution used to stream live and on-demand trial proceedings. Services used on several high-profile trials by a number of AMLAW 250 firms & state courts.

 

Led Harvard Pilgrim Healthcare technical team in migration of 3,000+ page public web site to Oracle Portal technology. 

Created new secure customer login content areas and vendor portals.

 

Assisted with the Design and implementation of HPHC Online, a branded corporate intranet.
Additionally provided technical support for all Internet and Intranet initiatives.
 Served as a liaison between company and the customer for procedural and operational issues as they relate to specific products supported.
Provided first and second level support for client's installed software base
 
OBJECTIVE: To maintain a career path which promotes the continual expansion of my strong problem solving, communication and interpersonal skills in a creative and rewarding environment.
 
EMPLOYMENT
HISTORY:		 Courtroom Connect
Senior Product Manager, February 2002-Present
 
  • Work with sales team to determine client and industry needs, and create productized offerings to support those needs.
  • Oversee design & development of all product service offerings.
  • Assist network services team with operations support.
  • Maintain and support all server infrastructure, including web, DNS, SMTP, Cisco BBSM, RADIUS, and Sonic Foundry MediaSite Live.
  Perot Systems Corporation (Health Care Services - Harvard Pilgrim Health Care)
Applications Development Specialist, October 1999-February 2002
 
  • Meet with business areas and develop web-based and PC-based applications based on assessed needs
  • Manage & maintain all web server infrastructure for 3,000 employee intranet, and 1,000,000 member public web site. (Hardware & Software)
  • Manage development and services teams.
  • Hire, review and train staff.
  Harvard Pilgrim Health Care
Webmaster - INET Support Services, October 1998-October 1999
 
  • Manage & maintain all web server infrastructure for 3,000 employee intranet, and 1,000,000 member public web site.
  • Develop web-based applications in accordance with business needs.
  • Manage development team.
  • Review and train staff.
  Harvard Pilgrim Health Care
Senior Electronic Mail Specialist, April 1996-October 1998
 
  • Perform all tasks associated with mail routing and transport on both inter-platform and intra-platform mail.
  • Provide and maintain Internet access and develop and implement Internet access classes and restrictions.
  • Synchronize directories across platforms and provide encoding and decoding solutions for heterogeneous environments.
  • Responsible for all problem resolution, user requirements and e-mail client issues.
  • Responsible for all interoperability issues between in-house e-mail platforms and the Internet.
    •
  Corporate Software International (Corporate Support Services)
Technical Support Representative, March 1995-April 1996
 
  • Provide first and second level usage and interoperability support for Microsoft Windows 95, Microsoft Windows for Workgroups, Microsoft DOS, Microsoft Office applications, Microsoft Mail, Lotus Notes Client, Lotus AmiPro, OfficeLan network installation software and On Time Network Scheduling Software and Lotus cc:Mail.
  • Create Technical Services Intranet to facilitate information exchange within and between client support groups.
  • Assist in call coaching and mentoring for new techs.
  • Assist in scheduling, call volume management, statistics gathering and posting.
 
COMMUNITY
CONTRIBUTIONS:

Organized Perot Systems involvement in the Chase Corporate Challenge fundraiser road race in Boston for 4 years.

 
Last Updated: 12Nov2006